Delivery will be made to the address specified by Customer on the completed order form.
We will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our driver may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if : a) the driver has the Customer’s permission, b) the driver believes that it is safe and practical to do as Customer requests, c) there is no obstacle preventing entrance, for example a locked main door. We always reserve the right to deliver only to the main entrance of the delivery address.
Upon placing the order, Customer agree with out Delivery time and date.
All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, we shall not hand over the goods.
If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery.
Our riders will contact Customers when they are on the way to the address as stated in the shipping address.
In the event that customers failed to show up to pick up the order when our rider arrived, we have the rights to dispose off the product accordingly as most of our products are fresh produce and will spoil and no refund will be issued. We strongly suggest Customers to standby to pick up their order by the time notifed by our team to ensure the order is in the best condition when received.
If Customer requests for redelivery, we are entitled to charge for providing the service.
Whilst we make every effort to deliver all Customer goods in the agreed time, we will not be liable if it fails to do so in part or in full due to circumstances beyond its control.